How fast is a STAT delivery?
A STAT run is dispatched as soon as your request is confirmed and driven direct to the destination — no route stops in between. Exact timing depends on distance and traffic, and dispatch will give you a straight ETA before the driver rolls, then keep you updated until it's signed for.
Can you set up a recurring daily route for our lab?
Yes — scheduled routes are our core contract service. Tell us your pickup locations, windows and destinations and we'll build a fixed route your staff can set their clocks by, with monthly invoicing and one point of contact. Use the pickup form above and choose “Scheduled route (recurring).”
How are specimens kept at the right temperature?
Loads ride in validated coolers matched to the requirement — ambient, refrigerated (2–8°C) or frozen — with temperature monitoring during transport. If a load has a special handling requirement, note it on the request and dispatch will confirm the setup before pickup.
Can I track my delivery in real time?
Yes — every run is GPS-tracked live from pickup to signature. You get a tracking link you can open on any phone or computer (no app or login needed) and share with your team: watch the driver on the map, follow the status milestones, and see an ETA that updates with traffic. The full GPS route is stored with the delivery's chain-of-custody record.
Do you document chain of custody?
Every delivery: contents verified against the manifest at pickup, sealed in a labeled transport case, and signed for with a name and timestamp at delivery. That record is available to your team for every run.
What do deliveries cost?
Pricing depends on distance, urgency, temperature requirements and volume — recurring route contracts are priced per route, STAT runs per trip. Send a pickup request with your details and we'll quote it straight, with no obligation.
Are you available nights, weekends and holidays?
Yes. On-call drivers cover after-hours, weekend and holiday runs, and we can act as backup when your in-house courier is out. Mark the pickup time on your request — if it's outside business hours, we still roll.